Refund policy

At Kitchen & Home Facilities LLC, we take pride in the quality of our home and kitchen products. Please review our policy carefully before placing an order.



RETURNS WITHIN 30 DAYS


We accept return requests for eligible regular-priced items within thirty (30) days of delivery. To request a return, email sales@kitchenhomefacilities.com with your order number. Items purchased on sale, clearance, or using a promotional discount code are excluded from returns. Shipping delays alone do not qualify for a refund before delivery.

 

ELIGIBILITY FOR REPLACEMENTS OR STORE CREDIT

If an item arrives with one of the following issues, please contact us. We will review the issue and can provide a replacement or store credit at our discretion, at no additional cost to you:
  • The item is inherently faulty, damaged, broken, or soiled upon arrival.
  • The wrong item, size, or variant was shipped by our warehouse.
To report a damaged or faulty item, you must contact our Customer Service via email at support@kitchenhomefacilities.com within forty-eight (48) hours of delivery. You must provide your order number and attach clear photographs or videos showing the defect, the size tag, and the original packaging. Kitchen & Home Facilities LLC reserves the right to inspect and verify all photo/video evidence before approving a replacement. Please do not send your purchase back to the manufacturer.



SHIPPING AND DELIVERY RESPONSIBILITIES

Kitchen & Home Facilities LLC relies on third-party carriers (such as USPS, UPS, FedEx, or DHL) and shall not be held liable for any lost, stolen, delayed, or misrouted parcels once they leave our facilities.

It is the sole responsibility of the customer to ensure that the shipping address and contact information provided at checkout are completely accurate.



RETURN TO SENDER PACKAGES

If a package is returned to our warehouse due to an incorrect address provided by the customer, or because it was unclaimed, Kitchen & Home Facilities LLC will not be held liable. Once the item is received back at our warehouse, we can repack and reship the order to a corrected address, but the customer must cover the additional processing and shipping fees, which typically equal half of the original order total. If you notice an error in your shipping address, you must contact us immediately before the order is processed and shipped.

 

CANCELLATION POLICY

Orders may only be canceled within twenty-four (24) hours of order placement. To request a cancellation, please email support@kitchenhomefacilities.com within this 24-hour window stating your reason. We do not accept cancellations outside of this 24-hour window for any reason, including shipping transit times. Standard shipping times are posted in each product's description, and customers are expected to be aware of them prior to concluding an order.



LATE OR MISSING REFUNDS (IF APPLICABLE)

When an approved cancellation or return results in a refund, it will be processed within 24-48 hours. However, it may take several business days for the funds to officially reflect on your bank account depending on your financial institution. If you have checked your bank account, contacted your credit card company, and still have not received your refund, please submit a support ticket on our website at https://kitchenhomefacilities.com.



SALE AND PROMOTIONAL ITEMS

Items purchased on sale, clearance, or using promotional discount codes are excluded from the 30-day return policy. If an item arrives faulty, damaged, broken, soiled, or incorrect, contact us within forty-eight (48) hours of delivery as described above so we can review the issue.