Kitchen & Home Facilities Quality Commitment

Our Promise: Quality for Everyday Living


What’s Covered. 

Coverage includes eligible regular-priced items requested for return within 30 days of delivery, as well as damaged or incorrect items reported within 48 hours of delivery.

What’s No Covered. 

Our standard return coverage does not include the following:

  • Items purchased on sale, on clearance, or with a promotional discount
  • Return requests submitted more than 30 days after delivery
  • Damaged or incorrect items reported more than 48 hours after delivery


More details in Refund Policy

 Documentation & Review Process.

All return requests and reports of damaged or incorrect items are reviewed in accordance with our Return Policy. We assess the proof of purchase, photos or videos, and description provided to determine eligibility and the appropriate next steps.

Please note:

  • Photos or videos should clearly show the reported issue.
  • We may request additional information to complete our review.
  • Submitting a request does not guarantee approval. Eligibility is subject to the timeframes and conditions outlined in our Return Policy.

How to Submit a Warranty Claim.

To request a return or report an issue, customers must:

  • Submit eligible return requests within 30 days of delivery
  • Report damaged or incorrect items within 48 hours of delivery
  • Provide the following:

           1.Valid proof of purchase
           2.Photos or videos clearly showing the issue
           3.A brief description of the issue, including how the product was used, cleaned, and stored, if applicable


All requests are subject to review under our Return Policy.

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